Overview
Tickets are sold for particular events and conditions. Refund outcomes depend on the event circumstances, organizer terms, payment status and applicable Nigerian consumer protection law. A blanket statement that all sales are final does not override statutory rights or remedies for misrepresentation, non-delivery or other legally actionable failures.
Before requesting a refund
Check your confirmation email, event listing and any organizer notice. Keep your order reference, payment receipt and relevant correspondence. If a payment appears pending, avoid paying again until the payment status has been checked to reduce duplicate charges.
Cancelled events
When an event is cancelled, the organizer should communicate the cancellation and the available refund process. Eligible refunds should be assessed against the original payment and applicable law. Where a refund is approved, the platform or relevant provider will use an available supported refund method. Timing depends on verification, payment-provider processing and bank settlement; no fixed completion date is guaranteed.
Postponements and material changes
If an event is postponed or materially changed, organizers should promptly explain the new schedule or venue and any available alternatives. An existing ticket may remain valid for the revised event where appropriate. Attendees who cannot accept a material change should contact support or the organizer to request review under the disclosed event terms and applicable law.
Duplicate or failed payments
If you were charged more than once for one intended order, or paid without receiving a confirmed order, provide the payment reference, amount, date and contact email. We will investigate records and payment-provider confirmations before issuing, correcting or refunding a transaction. Do not send full card numbers, PINs or one-time passwords.
Incorrect ticket details
If a name, ticket tier, date or recipient detail appears wrong, contact support promptly with your order reference. Corrections are subject to event rules, validation requirements and the ability to confirm the original purchase. This policy does not promise a ticket-transfer feature.
How to request assistance
Use the official Help or Contact page and include your order reference, event name, reason for the request and supporting documents. We may need to contact the organizer or payment provider. Requests are reviewed on their facts; sending a request does not itself guarantee approval.
Chargebacks and disputes
If you dispute a payment with your bank, provide accurate information and cooperate with reasonable verification. We may share necessary transaction and admission records with the relevant provider to investigate. We will not presume fraud solely because a consumer exercised a lawful dispute right.
Fees and refund amounts
Any fee treatment should follow the amounts disclosed at checkout, the reason for refund, provider rules and mandatory legal rights. We should not promise that all processing fees are always refundable or always nonrefundable without confirming the governing terms.
Organizer responsibilities and escalation
Organizers should provide truthful event information and cooperate with cancellations, attendee communications and valid refund reviews. If you cannot resolve an issue, contact Afrisplug support. Nothing in this policy prevents you from pursuing rights through applicable consumer protection or legal channels.
Need help? Visit the Afrisplug contact page for support and current platform information.
Questions about this document
Contact support@afrisplug.com for privacy and legal enquiries.
