How Can We Help You Today?
Guides, self-service ticket retrieval, and customer care for attendees and organizers across Nigeria.
Attendee Support
Where is my digital QR ticket?
Immediately upon checkout confirmation, your QR code passes are dispatched via email. You can also re-download them anytime via the Find My Tickets tool using your email and order reference.
How do I pay with Verve or Nigerian Bank Transfer?
Select "Debit Cards" at checkout to pay seamlessly with any Nigerian Verve, Mastercard, or Visa card. Or select "Bank Transfer" to transfer directly via NIBSS and upload your receipt screenshot.
Do I need an account to buy tickets?
No! Afrisplug uses guest checkout by default. You only need your full name, email address, and Nigerian phone number to purchase tickets.
What is the event refund policy?
All ticket sales are non-refundable unless an event is officially cancelled or postponed by the organizer, in which case full refunds are issued back to the source payment method.
Organizer & Promoter Support
How does offline Gatekeeper scanning work?
In your Organizer Dashboard under Event Gates, create a gate (e.g. VIP Gate or Main Turnstile). The system
generates a 4-digit pairing PIN. Your entrance team navigates to /gate/login on their
smartphone browser and enters the PIN to start scanning immediately with zero app download.
When do I receive my ticket revenue settlement?
Ticket sales are tracked in your Organizer Dashboard ledger. You can request payouts of cleared net proceeds to your verified Nigerian bank account once your event concludes and payout checks pass.
How do I issue Complimentary (Comp) Passes?
Navigate to Attendees in your Organizer Dashboard and click "Issue Complimentary Pass". Enter the recipient's name and email; they will receive a genuine scannable QR ticket marked as Complimentary.
What is the 24-hour payout security freeze?
To protect event organizers against unauthorized account takeovers, if your password is reset, automated bank withdrawals are temporarily locked for 24 hours while security notifications are dispatched to your verified contact channels.
Still have questions about ticketing or event operations?
Our Nigerian support team is available via live chat, WhatsApp, and email to assist attendees and organizers with any inquiry.
