Everything You Need to Experience and Manage Events

No. Afrisplug uses guest checkout by default. You only provide your name, email address, and phone number to complete payment. Your digital tickets and scannable QR passes are generated instantly and delivered via email and download screen.

You can retrieve tickets at any time using the "Find My Tickets" page (/tickets/find). Enter your order reference (e.g. AFR-...) and the email address used at checkout to immediately view and download your verified entry passes.

Organizers create gate staff profiles with unique 6-digit access passcodes in the Staff Management hub. Gate crew then navigate to /scan on their smartphone camera browser, enter their passcode, and scan attendees in real time without needing full organizer passwords.

We support Nigerian debit/credit cards (Mastercard, Visa, Verve) via Paystack and Flutterwave, as well as direct bank transfers with receipt image verification.

Ticket revenue settles on a T+1 sweep cycle (1 business day post-event completion) directly into your verified Nigerian bank account. There is no manual withdrawal fee or check request required.

Tickets are non-refundable unless an event is officially cancelled or rescheduled by the organizer. Refund requests are governed by each organizer's refund policy as stated on the event page.

Yes, 100%. Free RSVP and community tickets carry ₦0 platform fees. Organizers receive full access to attendee management, QR ticket generation, and the gate scanner at zero cost.

Organizers can create independent discount codes with either percentage-based (e.g. 15% off) or fixed Naira amounts (e.g. ₦2,000 off). Promo codes can be attached to specific events or applied across multiple events with usage limits.

The mobile gate scanner at /scan communicates with Afrisplug's cloud database to ensure tickets are checked in once and immediately marked as used, preventing duplicate passes across multiple gates.

Unlimited staff members can scan simultaneously. Whether you have 2 turnstiles or 20 entrance gates, our concurrency locks prevent duplicate entries across all gates in real time.

Afrisplug charges a transparent 2.5% + ₦100 per paid ticket sold. Free tickets carry ₦0 platform fees. Organizers can choose during event creation whether the fee is absorbed or passed transparently to the ticket buyer.

Yes. Organizers can download real-time CSV rosters of all ticket buyers, checked-in guests, order references, and contact information directly from the Attendee Management workspace.

When an organizer creates a Group Pass (e.g., Table for 5 or Squad Pack), a single master ticket is issued with an admission quota. Gate staff see the allowed group size and can check in the entire party together.