1. Introduction
This Privacy Policy governs how we collect and process personal information when you use our event ticketing platform. By accessing our website, creating an account, selling tickets, or attending an event, you consent to the practices described in this Policy.
2. Data We Collect
To provide ticketing, event hosting, and attendee verification services, we collect the following types of data:
- Personal Identification: Name, email, phone number, gender, age (if required).
- Ticketing Data: Tickets purchased, event selections, attendee information.
- Organizer Data: Business name, verification details, payout information.
- Technical Data: IP address, device type, browser, OS, location.
- Usage Data: Pages visited, clicks, search actions, session logs.
- Security Logs: Login attempts, fraud detection markers.
3. How We Use Your Data
Your data is used for the following purposes:
- Processing ticket purchases and generating unique ticket codes.
- Verifying your entry during event check-in.
- Managing your organizer dashboard and event tools.
- Sending event reminders, confirmations, and alerts.
- Fraud prevention, platform security, and risk analysis.
- Customer support and dispute resolution.
- Improving platform performance and personalizing your experience.
4. Ticketing & Event Data
When you register for an event or purchase a ticket, we collect ticket-specific data required for entry and identification:
- Attendee name and email address
- Unique ticket ID or QR code
- Payment and transaction details
- Check-in timestamps and verification status
This data is essential for preventing duplicate entries, verifying access, and ensuring event security.
5. Organizer Access to Data
Event organizers have access to certain attendee data so they can manage their events effectively.
Organizers may access:
- Attendee name, email, and phone (if required)
- Ticket type, quantity, and purchase date
- Check-in status
Organizers are not permitted to sell or misuse attendee data. Violations may result in suspension.
6. Cookies & Tracking Technology
We use cookies to enhance user experience, remember your preferences, improve website performance, and track analytics.
- Authentication cookies
- Analytics cookies (e.g., Google Analytics)
- Session management cookies
- Security and fraud-prevention cookies
7. Payment Information
Payment information is processed securely by certified third-party payment processors. We do not store or have access to your full debit/credit card details.
- We collect only transaction references.
- All payment data is encrypted using industry-standard protocols.
8. Data Sharing
We share your data only when necessary for providing services:
- With event organizers for ticketing and check-in
- With payment processors to complete transactions
- With law enforcement if required by law
- With trusted analytics or service providers
We do not sell or rent your information to advertisers.
9. Your Data Rights
You have the following rights concerning your personal data:
- Right to access your data
- Right to correct inaccurate information
- Right to request deletion (where applicable)
- Right to withdraw consent
- Right to restrict processing
- Right to request data export
10. Data Retention
We retain your data only as long as necessary to deliver our services, comply with legal obligations, or resolve disputes.
- Ticketing and event records are stored for audit purposes.
- Organizer payout and compliance data may be stored longer.
11. Data Protection & Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse.
- Encrypted communication (HTTPS, TLS)
- Secure servers and firewalls
- Fraud monitoring and access control
- Regular security audits
12. Child Data Protection
Our platform is not intended for children under 13. We do not knowingly collect personal information from minors without parental consent.
13. International Transfers
Your data may be transferred or stored in locations outside your country. We ensure all transfers follow legally acceptable safeguards.
14. Contact Information
If you have questions about this Privacy Policy, please
contact us at:
support@afrisplug.com