Agreement and scope
These Terms govern your use of Afrisplug as an attendee, purchaser, organizer or visitor. By using the service, you agree to these Terms and the applicable Privacy, Refund and Cookie Policies. If you do not agree, do not use the service. Certain event-specific conditions may also apply and should be disclosed before purchase.
Our role and event responsibility
Afrisplug provides technology for event discovery, ticket ordering, digital ticket delivery and admission management. Unless an event is expressly identified as operated by Afrisplug, the organizer is responsible for the event itself, including venue arrangements, programming, safety, permissions, accessibility, advertised benefits and lawful conduct. The identity of the contracting seller and applicable refund rules must be clear to purchasers.
Eligibility and accounts
You must provide accurate information and have the legal capacity to enter into a contract. If an event has an age restriction, purchasers and attendees must comply with the disclosed requirement. Account holders must protect their login credentials and promptly report suspected unauthorized access. We may require reasonable verification to protect accounts, payments or attendees.
Organizer duties
Organizers must have authority to advertise and deliver their events; describe schedules, locations, ticket categories, prices, restrictions and cancellation conditions accurately; avoid misleading claims; respect capacity limits; and comply with applicable laws and venue requirements. Organizers are responsible for handling attendee questions about their events and cooperating with legitimate disputes. We may review, suspend or remove listings that present credible fraud, safety or legal concerns.
Orders and guest checkout
Some purchases may be completed without an account. You must supply a reachable email address and accurate order information. Review ticket type, event date, venue, quantity, taxes and fees before confirming payment. An order request is not proof of admission until payment is verified and the relevant tickets are issued. Availability may change during checkout.
Payments and fees
Available payment methods are shown at checkout and may depend on the event or provider. Payments are subject to independent payment-service providers and bank processing. Any platform or processing fee, and whether the organizer or buyer bears it, should be disclosed before confirmation. Fees displayed on the Pricing page may change for future orders; completed orders retain the terms and amounts recorded at purchase. Never pay an organizer through an unverified channel presented outside the official checkout without independently checking the arrangement.
Digital tickets and entry
A ticket identifies an admission entitlement for the event and category stated on it. Keep order references and QR codes private. Admission staff may check the code, event conditions and reasonable identity information. Duplicate, altered, cancelled or previously redeemed tickets may be refused, subject to investigation of genuine technical errors. Offline gate operation may require later reconciliation; no system can promise absolute prevention of fraud or connectivity problems.
Event changes and refunds
Events can be rescheduled, moved or cancelled. Organizers should notify purchasers promptly and provide accurate next steps. Refund eligibility, requests, processing and exceptions are described in the Refund Policy and applicable event terms, subject to mandatory consumer rights. We cannot guarantee that a bank or card provider will complete a refund within a fixed number of days.
Prohibited conduct
You may not list fictitious events, sell unauthorized tickets, misuse another person’s information, interfere with payment or scanning systems, evade security controls, send spam, upload malicious material, harass other users or use the service for unlawful purposes. We may restrict accounts or listings proportionately when needed to investigate credible abuse, preserve evidence or comply with law.
Content and intellectual property
Organizers retain rights to materials they lawfully own and grant Afrisplug a limited license to display event information and promotional assets to provide the service. You must not upload material that infringes another person’s rights. Afrisplug trademarks, platform designs and software may not be copied or commercially reused without permission.
Service availability and liability
We work to maintain a reliable service but interruptions, third-party outages and device failures may occur. Nothing in these Terms excludes liability or rights that cannot lawfully be excluded. To the extent permitted by law, each party is responsible for losses arising from its own obligations and conduct; any limitation of liability must be interpreted consistently with applicable Nigerian consumer protection law.
Complaints, changes and governing law
Send complaints to the support address displayed on our Contact page, including your order reference where relevant. We may update these Terms with an updated effective date and appropriate notice for material changes. These Terms are governed by the laws of the Federal Republic of Nigeria, subject to any mandatory rights or applicable dispute procedures.
Need help? Visit the Afrisplug contact page for support and current platform information.
Questions about this document
Contact support@afrisplug.com for privacy and legal enquiries.
