Afrisplug is an event discovery, event management, and online ticketing platform connecting event organizers with attendees.
HELP & SUPPORT CENTER
Frequently Asked Questions
Quick answers about guest ticketing, digital QR passes, organizer payouts, gate check-in, and refunds.
Common
questions
Answers for event attendees & organizers.
Find quick answers about discovering events, purchasing digital tickets as a guest, retrieving QR passes, and hosting events on Afrisplug.
Contact supportNo. Guest checkout is the default on Afrisplug. You can select tickets, enter your attendee contact details, and complete payment without registering an account.
Once your payment is verified, your digital tickets—complete with unique ticket references and QR codes—are sent directly to your email address.
You can retrieve and download your tickets using your secure order reference and verified email address, or contact support for assistance.
Create an Event Organizer account to access the Organizer Dashboard, where you can publish events, configure free or paid ticket tiers, track sales, and manage attendee check-ins.
Attendees can pay securely using supported Nigerian payment gateways including Paystack and Flutterwave, as well as configured bank transfer options.
Organizers and authorized gate staff use the Afrisplug Gate Scanner with an event passcode to scan QR passes, validate tickets in real time, and prevent duplicate entry.
Platform fees follow the rates configured on the Pricing page. Verified organizers track net ticket revenue in their Organizer Dashboard and request payouts to their verified Nigerian bank account.
Refund and cancellation terms are set per event by the organizer in accordance with platform policies. If an event is cancelled or rescheduled, attendees are notified by email.
GOT MORE QUESTIONS?
Need custom event or corporate support?
Our support team is on standby to help organizers and attendees with gate scanners, ticketing integrations, and settlements.
