Frequently Asked Questions (FAQs)

Everything you need to know about attending, buying tickets, and managing your event experience.

  • Ticketing & Registration
  • Event Check-In
  • Payments & Refunds
  • Venue Information
  • Organizers & Support

Ticketing & Registration

You can purchase tickets directly on the event page by selecting the ticket type and clicking “Get Ticket”. Follow the checkout process to complete your order.

Yes. Once your payment is completed, your ticket and confirmation email will be sent instantly to your registered email address.

Yes. You can purchase multiple tickets and add attendee names during checkout. Each attendee will receive their own unique ticket.

Event Check-In

Simply show your digital ticket at the entrance. The event team will scan your QR code or ticket ID for verification.

Yes, screenshots are accepted as long as your QR code and ticket ID are clearly visible.

Ticket transfers are allowed only if the organizer enables it. Check the event details to see if transfers are permitted.

Payments & Refunds

We support Paystack (Card, Bank Transfer, USSD) and Kuda Pay. Your options may vary based on your country.

Refunds depend on the organizer’s policy. If the organizer offers refunds, you will see a refund button in your ticket details.

If an event is cancelled, you will receive an email from the organizer and a refund will be issued automatically.

Venue Information

The venue address is displayed on every event Details page.

Parking availability varies by venue. Check the event description for parking instructions.

Many organizers provide accessible seating and entrances. Review the event info or contact the organizer for confirmation.

Organizers & Support

You can message the organizer directly through the “Contact Organizer” button on the event page.

Yes! You can create and publish events by signing in and selecting “Create Event” from your dashboard.

You can reach support anytime via help@afrisplug.com. We're happy to assist!

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